Chichen Itza Tour FAQ — All Questions Answered

You can book via our contact form, WhatsApp (+1 814 593 9266), email (info@tourtochichenitza.com), or phone. We'll confirm availability, send a quote, and secure your spot. No upfront payment required — you can pay on arrival or via secure online payment.

Free cancellation up to 24 hours before your tour. Full refund guaranteed. Cancellations within 24 hours may be subject to a 50% fee. No-shows are non-refundable.

Absolutely! Chichen Itza is one of the most visited tourist sites in Mexico with excellent infrastructure and security. Our guides are trained in safety protocols and we maintain the highest standards.

Comfortable walking shoes, sunscreen (reef-safe preferred), hat, sunglasses, camera, swimsuit (for cenote tours), light clothing, and cash for souvenirs. We provide water and snacks.

No, climbing El Castillo has been prohibited since 2006 to preserve the structure. However, our Ek Balam combo tour lets you climb a similar Mayan pyramid!

Chichen Itza is approximately 200 km (125 miles) from Cancun, about 2.5 hours by road. From Playa del Carmen it's about 2 hours, from Tulum about 2.5 hours, and from Merida about 1.5 hours.

Yes! We offer guides in English, Spanish, French, German, and Italian. Language-specific guides should be requested at booking. Private tours offer the most language flexibility.

Tours operate rain or shine — Chichen Itza is beautiful in any weather! Brief rain showers are common and usually pass quickly. We provide ponchos if needed. Only severe weather (hurricanes) will cause cancellation with full refund.

Yes! Groups of 6+ receive a 10% discount. Groups of 10+ receive 15% off. Contact us for custom group pricing and private tour options.

We accept Visa, Mastercard, American Express, PayPal, and cash (USD or MXN). Payment can be made online in advance or on the day of your tour.

Absolutely! Children ages 0-3 are free, and ages 4-12 receive discounted rates. Our guides are experienced with families and adjust the pace and content accordingly. Strollers are not practical at the archaeological site due to uneven terrain.

Tips are appreciated but never expected. If you enjoyed your experience, a tip of $5-10 USD per person is customary in Mexico. Guides truly appreciate the recognition!