Privacy Policy

1. Information We Collect

We collect information you provide directly when booking tours or contacting us:

• Personal Information: Name, email address, phone number, and nationality.
• Booking Details: Tour preferences, travel dates, group size, pickup location, and special requests.
• Payment Information: Payment details are processed securely through third-party payment processors. We do not store credit card numbers on our servers.
• Communications: Messages sent via our contact form, email, WhatsApp, or phone.
• Usage Data: Pages visited, time spent, browser type, device information, and IP address collected automatically through cookies and analytics.

2. How We Use Your Information

• To process and confirm your tour bookings.
• To communicate with you about your reservations, including confirmations, reminders, and updates.
• To respond to your inquiries and provide customer support.
• To improve our website, services, and user experience.
• To send promotional offers and newsletters (only with your explicit opt-in consent).
• To comply with legal obligations.

3. Information Sharing

We do not sell, rent, or trade your personal information. We may share your data with:

• Tour Operators & Guides: Names and group size to facilitate your tour experience.
• Payment Processors: To securely process transactions.
• Legal Authorities: When required by law or to protect our rights.

4. Cookies & Tracking

Our website uses cookies to enhance your browsing experience and analyze site traffic. You can control cookie preferences through your browser settings. We use Google Analytics to understand how visitors use our site. This data is anonymized and used solely for improving our services.

5. Data Security

We implement industry-standard security measures to protect your personal information, including SSL encryption for all data transmissions, secure payment processing, and restricted access to personal data. However, no method of transmission over the Internet is 100% secure.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, typically for a period of 3 years after your last interaction with us. After this period, your data is securely deleted or anonymized.

7. Your Rights

You have the right to:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request corrections to inaccurate or incomplete data.
• Deletion: Request deletion of your personal data (subject to legal obligations).
• Opt-out: Unsubscribe from marketing communications at any time.
• Portability: Request your data in a portable format.

To exercise any of these rights, contact us at info@tourtochichenitza.com.

8. Third-Party Links

Our website may contain links to third-party sites (social media, payment processors). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

9. Children's Privacy

Our services are not directed at children under 13. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child under 13, we will promptly delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the revised policy.

11. Contact Us

For questions about this Privacy Policy, contact us at info@tourtochichenitza.com or call +1 (814) 593-9266.